Shipping

Our orders usually ship within 1 business day. All orders ship from our shop in New Orleans.

In the event of a backorder we will contact you directly via email to get your approval for future shipment date. Your credit card will not be charged until your items are shipped.

Returns

To make a return, contact us via info@papierplume.com or call (504) 988-7265. There will be a 7.5% restocking fee and shipping charges are nonrefundable. All returns must be sent back within 15 days of purchase. Our return address is:

PAPIER PLUME
842 ROYAL STREET
NEW ORLEANS, LA 70116

Privacy Policy

Under no circumstances will we sell/trade/reveal any information of our customers to third parties.

Security

When our order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available. Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Payment

We accept Visa, MasterCard, Discover and Amex. We accept other forms of payment with approval only, contact us at info@papierplume.com.